KYC onboarding, 11 steps to 3
Redesigned and re-engineered a compliance-heavy onboarding flow on a new stack, without losing a single check.
Result — drop-off down sharply, approvals same-day.
SEC. 01 / STUDIO & PRODUCT COMPANY[ SOFTWARE STUDIO ]
Unlock your digital potential with us.
Dotnapps designs and builds software for other companies — and runs Business OS, our own suite of business apps.
- Custom software
- SaaS products
- MVPs
- AI agents
- Web & mobile
- Product design
- Cloud & DevOps
The stack we build on
TypeScriptReactNext.jsNodePostgreSQLPrismaReact NativeAWSVercelOpenAI
SEC. 02 / WHY DOTNAPPS[ 4 REASONS ]
Discover why we stand out
A studio that carries product risk of its own.
Own products·Senior team·No handoffs
We ship our own products
Business OS is live software with real customers, not a portfolio slide. Client work is built to that bar.
Idea to scale, one team
Product, design, engineering, AI, and DevOps under one roof.
No handoffs between vendors
Senior, and opinionated
The people who scope your project build it — and push back when a feature isn't worth it.
SEC. 03 / BUSINESS OS[ 12 MODULES ]
One platform for every business app.
One account, one bill, one design system — across every business app you run.
Modules12
Account01
Bill01
Business OS12 modules
Hover or tap an app to see what it does.
Want a product like this for your business? That's what the services below are for.
SEC. 04 / WHAT WE DO FOR CLIENTS[ 24 SERVICES ]
Twenty-four services, five practices
From a first MVP to a core-systems rebuild.
Services24
Practices05
IndexA–E
A
Product & Software Development
01–06- 01
Systems built around one team's real workflow, not a template bent to fit.
- 02
Idea to a multi-tenant product, with billing and onboarding in place.
- 03
The smallest thing you can put in front of users — shipped in weeks.
- 04
Fast, scalable web apps on a modern front end and a solid API.
- 05
Native-feeling iOS and Android, from build to store release.
- 06
Roles, audit, integrations and scale, built in from day one.
B
AI & Automation
07–11- 07
Products where the model is the core of the experience, not a bolt-on.
- 08
Agents that do the work across sales, support and operations.
- 09
Retire the manual steps between the systems you already run.
- 10
Retrieval, drafting and classification inside existing software.
- 11
Chat that resolves, escalates and hands off cleanly.
C
Design & Digital Experience
12–15- 12
Interfaces people move through without thinking — researched and tested.
- 13
Strategy and user flows through to shippable screens.
- 14
Conversion-focused sites, designed and built in one pass.
- 15
Names, marks and a design system a product can grow into.
D
Digital Transformation
16–19- 16
Paper, spreadsheets and tribal knowledge become systems of record.
- 17
Find the technology worth investing in, then sequence the roadmap.
- 18
CRM, ERP, HRMS, inventory and booking, fit to your model.
- 19
Make your tools, APIs and platforms behave as one stack.
E
Technology & Growth
20–24- 20
Cloud-native apps that scale with load and cost what they should.
- 21
Secure, documented APIs and reliable third-party connections.
- 22
Tune an existing product for performance, growth and lower spend.
- 23
Architecture, stack and hiring guidance at a decision point.
- 24
An embedded squad — design, engineering, PM — that ships as yours.
SEC. 05 / COFFEE BREAK[ SHIP IT ]
Ship it
A tiny endless runner. See how far you ship.
Space or tap to jump
Space or tap to jump
Jump the bugs. How far can you ship it?
SEC. 06 / INDUSTRIES[ 8 SECTORS ]
Where we've done the work
The sectors we've shipped in and can move fast in.
Fintech & Payments
Healthtech
Logistics & Supply Chain
Retail & E-commerce
B2B SaaS
PropTech & Real Estate
Education
Professional Services
SEC. 07 / SELECTED WORK[ 4 CASES ]
Shipped, not just designed
Recent builds. Some are anonymised under NDA.
An ops platform replacing six spreadsheets
A custom internal system for dispatch, tracking, and billing across regions and teams.
Result — one source of truth, manual reconciliation gone.
An AI agent handling tier-1 support
Built on the client's own docs and ticket history, with a clean handoff to humans when it isn't sure.
Result — faster first response, routine tickets deflected.
A patient portal and provider console
Two apps on one platform — bookings, records, and messaging with a full audit trail.
Result — fewer phone calls, clearer records.
Outcomes shown are illustrative — swap in real figures and named case studies as they clear.
SEC. 08 / TESTIMONIALS
Trusted by teams who ship with us
From the people on the other side of the table.
- 01One team, start to finishThe people who scope it build it.
- 02Honest estimatesStraight answers, and pushback when it’s not worth building.
- 03Clean handoffsClear records, clear audit trails, no loose ends.
Arjun MehtaCOO, Logistics operator
“They replaced six spreadsheets with one platform and stayed on to run it. Dispatch finally has a single source of truth.”
Priya MenonHead of Product, Fintech scale-up
“Eleven steps down to three, and compliance signed off without a single reopened check.”
Marcus HaleFounder, B2B SaaS
“We had a working MVP in front of users in weeks, not quarters. The people who scoped it were the ones building it.”
Neha KapoorSupport lead, B2B SaaS
“The agent handles the routine tickets and hands off cleanly when it isn't sure. My team spends its day on the hard ones.”
Aisha RahmanClinical operations, Healthcare
“Fewer phone calls, clearer records. The audit trail alone was worth it.”
Vikram RaoCTO, Retail & e-commerce
“Honest estimates, and pushback when a feature wasn't worth building. That's rare from a vendor.”
SEC. 09 / PROCESS[ 4 STEPS ]
How the work flows, start to scale
Small teams, short cycles, and working software you can see every week.
- Step 01 / 04Discovery01
Discovery
Users, constraints, and what success actually looks like — agreed before anything is built.
- Step 02 / 04Design02
Design
Flows first, then interface. We prototype the risky parts before a line of production code.
- Step 03 / 04Build03
Build
Ship in slices. You see working software every week and steer as it takes shape.
- Step 04 / 04Scale04
Scale
Performance, cost, and reliability once real users arrive — with a team that stays.
SEC. 10 / WAYS TO WORK WITH US[ 3 MODELS ]
Three engagement models
Fixed scope·Dedicated team·Advisory
Fixed-scope project
A clear brief, a fixed outcome, a fixed budget.
Best for MVPs, redesigns, and well-defined builds.
Dedicated team
An embedded squad — design, engineering, PM — that ships as yours, month to month.
Best for ongoing product development.
Advisory
Architecture reviews, technology strategy, and roadmap work alongside your own engineers.
Best when you have a team but need direction.
SEC. 11 / HOW WE COMPARE[ 3 OPTIONS ]
Studio, freelancer, or a new hire
When a studio is the right call — and when it isn't.
Studio·Freelancer·In-house hire
| Freelancer | In-house hire | Dotnapps | |
|---|---|---|---|
| Time to start | Days | 1–3 months | Days to a week |
| Range of skills | One discipline | One or two | Design, engineering, AI, DevOps |
| Senior involvement | Varies | The person you hired | Senior scopes and builds |
| Scale up or down | Hard | Slow and costly | Month to month |
| Owns delivery risk | You | You | We do |
| Best for | Small, bounded tasks | Long-term core product | 0–1, rebuilds, and surges |
SEC. 12 / FAQ[ 4 TOPICS ]
We have the answers
Straight answers on how we scope, price, work, and hand over.
Scoping·Pricing·Working·Handover
What does Dotnapps do?
We design and build software for other companies, and we run our own product line, Business OS. A studio and a product company in one.
Products or services — which is it?
Both. Services are how we help your team ship; Business OS is software we own and sell. The same people work on both.
Do you work remotely?
Yes. We work with teams across time zones, with overlap hours agreed up front.
How long does an MVP take?
Usually 6–12 weeks to something real in users' hands, depending on scope and how much of it is genuinely new.
How do you price work?
Fixed price for well-defined scope, a monthly rate for a dedicated team, a day rate for advisory. We scope before we quote.
Is there a minimum engagement?
Advisory starts at a few days. Build work is typically four weeks or more — below that, a freelancer is usually the better fit.
Do you work with our existing team?
Yes — we embed, pair, and hand over. Advisory engagements assume you already have engineers.
What's the process?
Discovery, design, build in weekly slices, then scale. You see working software every week, not one big reveal.
What happens after launch?
We stay for a support window, then move to maintenance or a dedicated-team arrangement if you want it.
Who owns the code and IP?
You do, from day one. Repositories, infrastructure, and accounts are yours throughout.
Do you sign NDAs?
Yes, before the first detailed conversation if you need it.
How do you handle our data and security?
Least-access by default, your cloud or ours, and we follow your compliance requirements — we build regulated products already.
We're building the team
Open roles for senior engineers and product designers who like shipping.
SEC. 13 / CONTACT[ SEND A BRIEF ]
Have something to build?
Send a short brief. You get a real response, not a sales sequence.
An approach·A rough shape·A timeline